Quality Policy Statement
The Quality Policy of Southcombe Brothers Ltd. is to provide products and services which give complete customer satisfaction.
The continued future success of the company depends on the Price, Delivery and Quality of our products. The Quality of our Products must be of the highest possible standard if we are to meet the ever increasing levels set by our competitors and demanded by our customers. We must be aware of our customer’s requirements and expectations, and provide goods and service which are fit for the purpose, completely meet our customer's requirements and continue to do so for as long as they can reasonably expect.
One of our major objectives is to continually meet the Requirements of ISO9001:2015, so that we will be a Registered Firm of Assessed Capability. Conformance to the procedures and systems recorded in the Quality Manual and Operational Procedures is mandatory, and will enable us to meet that objective.
In accordance with the requirements of ISO9001:2015 the company has adopted a policy of continuous improvement, in addition to strict adherence to the procedures described above, we need to continually develop and maintain the right attitude towards high quality achievement throughout the Company. Only in this way will we reach our Company Quality Policy of complete customer satisfaction.
Our Company Quality Policy will be made clear to each new employee on their induction into the company. Copies of the Policy will be posted on the company's notice boards.