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Delivery

Ralph & Russo, Gloves by SouthcombeWe pride ourselves on our quick delivery. Gloves are normally despatched on the day of order up to 2 PM Monday to Thursday and up to 11 AM on Friday. They are sent by Royal Mail.

DELIVERY CHARGES PER ORDER

  • UK Standard Delivery (approx 2 - 3 days), Royal Mail 1st Class Signed For £4.50
  • UK Next Day Delivery, Royal Mail Special Delivery Guaranteed by 1PM £7.50
  • UK Next Day Delivery on a Saturday, Royal Mail Special Delivery Guaranteed by 1PM on a Saturday £12.00
  • Worldwide Delivery (approx 3 - 14 days),  Royal Mail International Tracked and Signed For £10.00
  • FREE UK delivery on ALL orders with a value of £75.00 or more
  • FREE Worldwide delivery on ALL orders with a value of £100.00 or more 

In the event that we are unable to supply your goods within thirty days, we will inform you immediately and advise you of the expected delivery date. Outstanding orders / items can be cancelled at any time. In the event of any goods delivered by us being damaged in transit, deficient of items shown on the delivery note or failing to match the items ordered by you, then such details must be notified by you to us within seven working days of receipt.

If we receive no such notification the customer will be deemed to have accepted the items as satisfactory. We cannot be held liable for any consequential loss caused by late delivery or failure to deliver by the company's appointed carrier.

RETURNS AND EXCHANGES

We hope that you will love your gloves, however we do understand that sometimes you may want to return a pair, or exchange them for a different size. We offer a no quibble returns policy on all purchased items within 28 days of order receipt and provide a returns form with every purchase.

We simply ask that this form is completed and returned to us together with your gloves which must be in their original unworn, re-saleable condition complete with all original packaging. We will happily exchange for a different size, providing these are in stock, or refund the cost of the gloves.

Please wrap the gloves securely, obtain a proof of posting and ensure you provide your full return address and the full details of any exchange size/s required.

Gloves should be returned to:

SOUTHCOMBE GLOVES, GREAT FIELD LANE, STOKE-SUB-HAMDON, SOMERSET, TA14 6QD, UK

Apologies, but we do not refund the delivery charge on the original order and we do not offer Freepost on returned items.

If your gloves are faulty, or the wrong order has been sent out, please email us on sales@southcombe.com and we will advise you how to proceed.

Purchases made between 1st Nov and 31st December have an extended return period through to 31st January. All other terms and conditions of our Returns and Exchanges Promise apply.